FAQ

How can I contact luna-pearls.com?
It goes without saying that we shall be happy to answer all your questions relating to our products, order process or our shop. If you have specific questions, please feel free to ask them using our contact form. It is also possible to call us on working days: we at your disposal Monday through Friday, from 7.30 a.m. to 6 p.m. Please call our Service Hotline at
00 49 65 25 94 99 00. You can also contact us via e-mail: info@luna-pearls.com

Returning goods and placing complaints If the goods have been delivered to the wrong address or damaged as a result of transport mishandling, please inform us about it as soon as possible, so that we could render you the necessary assistance.

How do I register as a new client?
You are requested to specify your personal data only in case you have decided to purchase one of our items and have chosen your preferred payment method . Your account will be automatically created during the order placement procedure. If you wish to purchase some of our other items or to check your order status, you can also log into our system later by means of your user name and login.

When will the ordered item be delivered to me?
We try to make the delivery time-lines as short as possible. Every item has got an appropriate availability description. If the item is in stock, its delivery is effected within 24 hours after payment receipt or on the same day, if you have placed an “on account” order. The delivery of your item will take approximately 3 days. If the item you have ordered is not delivered within the specified time-lines, we request you to contact our customer service. You can read more about item shipment here.

How do I make a payment at luna-pearls.com?
We accept Credit Card, PayPal and bank transfer in advance. For further information, click here.

What is going to happen to my address information?
The customer data which is required for placing an order are collected, analyzed and used exclusively for the purpose of order processing. Transmission of data to third parties not directly involved in the order process is forbidden. Click here for more information about data protection.

How do I search for a product?
If you do not wish to browse our shop by category, you can search directly by means of inputting the target information into our Quick-Search screen, which is located in the upper left hand corner of our site. The screen will then display all the data records in which the search word appears (matching the exact search word, as well as the words related to it).

 

 

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Any Questions?
info@luna-pearls.com

We shall be happy to answer them

Free Delivery
on all UK/EU orders
over GBP 40,-

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*All prices include VAT, but exclude shipping costs

Jewellery, Pearl Jewellery, Pearl Necklaces from Luna Pearls